FAQs

Frequently asked Questions

Welcome to our help section!

Here you will find detailed answers to our customers' most common questions. Our goal is to best assist you in your purchasing experience.

Need help? Contact us at info@chkyasjewelry.ca for a quick response.

1. What are the conditions to benefit from free delivery?

Delivery is free for all orders over $50 before taxes. If your purchase meets this condition, delivery will cost you nothing.

2. What is the delivery time for my jewelry?

Your order will be delivered within 24 to 48 business hours. A tracking number will be provided to you by Purolator to track your package.

3. What happens if my order is delayed?

We are not responsible for any delays caused by the delivery service. However, the tracking number provided will help you track the progress of your delivery.

4. What should I do if I am not satisfied with my purchase?

If you are not completely satisfied with your jewelry, you can obtain a full refund by returning the product to us within 7 days of receipt.

5. How can I contact you for a question or advice?

Our team is at your disposal 7 days a week. You can reach us at the email address info@chkyasjewelry.ca for any questions or need for assistance.

6. How can I choose the right size for my jewelry?

Each product page has a printable universal size chart. We recommend using this to determine the appropriate size before ordering.

7. What happens if I ordered the wrong size?

If the jewelry received is not the correct size due to an error on your part, a reshipping fee of $29.99 will be charged for the exchange.

8. Are jewelry sizes reliable?

We take great care to ensure sizing accuracy for all of our jewelry. For rings, we carry out strict quality control and use the universal size chart from 3 to 16. For bracelets and necklaces, the exact dimensions in millimeters are indicated in the product sheet so that you can choose the size that suits you. fits perfectly. As for the earrings, they are offered in standard sizes to suit the majority of our customers.

9. Can I track my order?

Yes, as soon as your order is shipped, you will receive a tracking number from Purolator that will allow you to track your package online.

10. How do I return jewelry for a refund?

Please contact our customer service at info@chkyasjewelry.ca to initiate a return. We will provide you with instructions for returning the product.

11. Are all jewelry eligible for returns?

Yes, all jewelry is eligible as long as it is returned in its original condition, unworn, and in the original packaging.

12. How do you guarantee the quality of jewelry?

We perform rigorous quality checks before shipping each piece of jewelry and ensure that each piece meets our high standards.

13. What payment methods do you accept?

We accept payments by credit card, PayPal, and other secure online payment methods.

14. Are transactions on your site secure?

Yes, we use SSL encryption to protect your personal data and ensure the security of your transactions.

15. Can I order a custom piece of jewelry?

At this time we do not offer a customization service, but we offer a wide variety of sizes and styles to meet your needs.

16. Do the prices displayed include taxes?

No, taxes are calculated at checkout based on the order's shipping address.

17. What is your privacy policy?

We take your privacy seriously. Our privacy policy is available on our website and describes how we use and protect your information.

18. Do you offer guarantees on jewelry?

Yes, all our jewelry is guaranteed against manufacturing defects for a period of 6 months following purchase.